Remote Senior Customer Support Agent

Summary

Join our team in the Philippines as a Senior Customer Support role at Workwize, where you'll contribute to improving remote working for companies worldwide. You'll work 40 hours per week, from 4pm until 12am, and have opportunities for growth and skill development.

Requirements

• Empathetic and compassionate
• Proactive and confident to deal with conflict situations and high escalations
• Ability to work on your own and manage a team
• Not afraid to take on challenges
• Great eye for processes and ways to find solutions and improve tasks
• Honest and transparent
• 5+ years of customer support experience
• Advanced speaking/writing in English
• Microsoft Office (Word, OneDrive, Excel, Etc.)
• Able to generate reports and analyze customer support processes
• Advanced computer skills

Responsibilities

• Assist in managing a customer support team who handles queries via chat and email
• Complete process analysis to improve the way the team works on tasks, alongside help the team to identify and implement new processes
• Assist on completing team projects per quarter
• Have a direct impact on client issues and autonomously handle high level questions
• Provide the best service to users and create an outstanding experience for all our clients and their employees

Benefits

A position in a young and fast-growing company where human resource is its biggest asset