Remote Senior Manager, Data Engineer & Analytics

Summary

Join Crisis Text Line's team as we transform mental health support with innovative technology and a commitment to diversity, equity, and inclusion. Our dynamic culture prioritizes work-life balance, professional development, and employee wellbeing.

Requirements

• 2+ years managing Data Engineering, Data Analytics, or Data Science teams
• Knowledge of NLP techniques and commonly used AI/ML models
• 4 years of querying and modeling data using SQL
• 2 years using python for data analysis/data science (matplotlib, numpy, pandas)
• 2 years building data models for use in dashboarding tools (Looker, Sisense, PowerBI, Tableau, or similar). Bonus points if these were used by external customers
• Familiar with distributed computing systems such as Spark (Scala, Pyspark)
• Ability to influence strategy and align stakeholders to evolve data use based on research, data, and industry trends
• Fluent with git (preferred) or other version control systems and practices
• Experience with pipeline orchestration tools such as Databricks Workflows or Airflow
• Experience with dimensional modeling and creating data marts for a variety of stakeholders
• Experience with monitoring, logging, and other observability practices for maintaining data pipelines in production
• Familiarity with CI/CD systems

Responsibilities

• Build & Mature Our Ability to Deliver Data Analytics and Products
• Define and build performant, scalable data models in the data warehouse
• Collaborate with stakeholders to understand their data needs and deliver the right solution, from one time reporting to regularly updated dashboards
• Work with Design, Product, and Engineering to use data to tell the story of how CTL is scaling access to mental health support across the globe
• Partner with Platform and Data Engineering teams to create scalable integrations for bringing data into the data lake
• Effectively communicate to audiences including Engineers, Product, Senior Leadership, and external customers using written and verbal communication, and visualizations when appropriate
• Partner with Product and business stakeholders to codify and standardize data requirements in the form of SLOs/SLAs
• Advocate for and drive adoption of industry best practices, tooling, and processes

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)