Remote Senior Payroll Support Manager

Summary

Join BambooHR as a Senior Manager, Payroll Support and lead our team to new heights! This remote/hybrid role requires strong technical and project management skills, exceptional leadership, and a proven track record in managing high-performing teams. You will develop and implement strategies to enhance support team quality and efficiency, mentor a team of payroll support managers, and foster a culture of continuous improvement. The ideal candidate will have 4+ years of management experience in a payroll support role and 5+ years of experience in the SAAS environment. BambooHR offers a fantastic company culture, excellent benefits including paid time off, health benefits, 401k matching, and professional development opportunities, along with flexible work models.

Requirements

• 4+ years of successful management experience, preferably in a payroll support role
• Proven track record of leading and scaling support teams in a fast-paced environment
• Exceptional interpersonal and communication skills, with the ability to communicate complex technical information to all stakeholders
• 5+ years of experience in the SAAS environment
• Demonstrates exceptional communication skills
• Able to function successfully in a collaborative team environment
• Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company

Responsibilities

• Develop and implement strategies to enhance the quality and efficiency of our support teams
• Lead, mentor, and manage a team of payroll support managers, overseeing multiple support teams
• Identify and implement process improvements to enhance the support team’s efficiency and CSAT
• Foster a culture of continuous improvement by encouraging innovation and efficiency in problem-solving and support processes
• Collaborate with other departments, including Payroll Services, Product Management, and Engineering, to ensure alignment and to optimize customer satisfaction
• Develop strategies in conjunction with our operations team to streamline payroll team operations
• Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs), making adjustments as necessary to meet or exceed targets
• Develop and retain top talent, and ensure all headcount resources are fully utilized
• Conduct regular performance reviews, provide feedback, and develop training programs to enhance the skills of managers and their teams
• Conduct compensation and career advancement discussions with teams
• Protect BambooHR’s culture. Strategically thinking about how decisions will change policies, practices, and personal stories, as well as employee and customer satisfaction

Preferred Qualifications

• Understanding of and experience supporting payroll professionals and payroll applications
• Experience being a leader of managers in the SAAS space

Benefits

• 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Medical with HSA and FSA options, dental, and vision
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Financial Peace University . We pay for a one year subscription and you walk away with financial savvy and a bonus
• Get paid to give your time to the community: ask us about this!
• Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
• We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-office, work-from-home, or hybrid, depending on position and location