Remote Senior Product Data Analyst

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: SeniorProduct Data Analyst

Location: United States; East Coast

Experience: Senior Level

Job Function: Business Transformation

Employment Type: Full Time

Industry: Computer and Network Security

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

About the position

The Product Data Analyst role will report directly to the VP of Product Operations and work cross-functionally to analyze product usage & behavior data as well as customer outcome data. This data will help Keyfactor make decisions that influence product value/features, customer support and Keyfactor’s operational efficiency. This role will work in collaboration with other departments and leadership to guide the business with valuable information to make strategic business and roadmap decisions.

Your efforts will help the R&D and Support teams prioritize, understand the impact, and identify areas of improvement and opportunity. Additionally, you will work with Product Managers and Engineering Managers to maintain definitions of product data & product events.

You will have the tools in our data tech stack at your disposal and influence on future needs. You will be integral in supporting a foundation and structure in which Keyfactor can continue to scale and provide value to our customers. This includes varying levels of scope from architecture, accessand optimization.

The position is based in the United States and can be performed remotely. Applicants must hold US citizen or US permanent resident status.

Responsibilities

• Proactively seek out trends and create analysis frameworks to effectively answer strategic questions and translate between raw data insights and business strategy.

• Be a driving influencer and teacher on the use and application of data and analysis.

• Build data models in a structured data warehouse.

• Develop reports, dashboards, and metrics to address business needs in partnership with RevOps and Customer Teams. .

• Form opinions on tools, products, and processes we should adopt to accomplish analytics needs.

• Form opinions on customer needs & product priorities to improve our product.

• Partner with product, engineering, and GTM teams to ensure that we are tracking the right data to fully measure product success.

• Optimize how teams leverage data to make roadmap decisions and prioritizations.

• Support R&D leadership with developing and leveraging dashboards that highlight engineering and development efficiency and efficacy.

• Establish a repeatable executive reporting cadence on product insights and suggested actions.

• Share deep analysis conclusions and sophisticated technical methods in a clear manner to both technical and non-technical audiences to aid in adoption and engagement.

• Lead a cross-functional data infrastructure steering committee.

Skills and Qualifications

• Strong analytical, communication, and project management skills.

• Experiences with product monetization and FP&A practices.

• Practical experience in a business environment influencing decision making with data.

• Experience owning cross-functional support of a Business Intelligence tool.

• Experience using SQL to transform and analyze data.

• Experience using advanced SQL techniques (window functions, JSON flattening and extraction, etc.) for data investigation, transformation, and analysis.

• Experience with Customer Data Platforms.

• Experience working with R&D, business, and operations teams in an analytics capacity, especially with SaaS product analytics like trend analysis, cohort analysis, time to value, customer journeys, etc.

• Basic understanding of prediction and personalization algorithms (e.g.purchase and churn propensity models, product recommendations).

• Familiarity with data schemas and a solid understanding of data modeling for data warehouses.

• The ability to effectively collaborate cross-functionally to drive actionable and measurable results.

• A passion for the role of data in helping solve complex questions, teaching others how to use data to make decisions, and a desire to constantly learn and improve themselves.

• Experience presenting analyses to key stakeholders at different organizational levels from IC to executive leadership.

Please do not let doubt get in the way of you applying for this position. If you can demonstrate the abilities listed above, we want to hear from you.

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month).
• Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
• Generous paid parental leave (US).
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Unlimited time off (US) and competitive time off globally.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

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