Remote Senior Systems Analyst, Billing & Collections

Summary

Join Toast as a Product Delivery Team Member focused on Billing & Collections and contribute to building efficient billing and collections systems that positively impact customers and meet financial policies and compliance requirements.

Requirements

• Minimum 5 years of experience in an Systems Analyst role for billing systems or financial systems, with hands-on experience in ERP/CRM platforms like Salesforce, Oracle, Zuora Billing, or NetSuite
• Bachelor’s degree in computer science, engineering, or Finance related field
• Process driven and result oriented with high attention to detail
• Strong communication and problem-solving skills, with the ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment
• Excellent understanding of Order to Cash processes along with upstream and downstream process and system implications
• Strong understanding of SOX compliance, financial controls, and regulatory requirements
• Excellent understanding of Software Development Life Cycle Methodologies, particularly in Agile Scrum

Responsibilities

• Translates business concepts and requirements into software solutions and roadmaps, ensuring accurate documentation and alignment with stakeholders
• Collaborates with technical and non-technical teams to define, design, test and implement specific functional requirements of the system, as specified by the Product leaders and technology stakeholders (e.g., Systems Architects, Full Stack Engineers)
• Update and manage the appropriate project and process documentation, representing dependencies in cross-functional forums. Prepare summary release notes that outline the functional and technical changes introduced by your product team as part of the ongoing release cadence
• Identify, design, and implement platform configurations in the application stack, ensuring changes are successful at meeting the needs of the defined business requirements
• Work with application teams to develop manual/automated test plans to validate the functionality implemented throughout the development lifecycle
• Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders
• Identify and capture improvement opportunities (both functional and non-functional) to improve product quality and performance based on input provided by technology team members (ex. Admins, Product Owners, Full Stack Devs)
• Coordinates with business leads on deliverables for training and adoption and business readiness for feature go live

Benefits

• Competitive compensation
• Benefits (link to benefits page)