Remote Senior Manager, Fraud Operations

Summary

Join Ramp as a Fraud Operations Manager to build and lead a team of fraud operations analysts responsible for efficient and effective execution of fraud detection and prevention strategies across all products, leveraging data and analytics to operate an efficient team, identify opportunities for improvements, prioritize development, partner with Product and Engineering teams to help develop tooling and infrastructure to best support Ramp’s operations.

Requirements

• Minimum 8 years of experience in risk management
• Minimum 3 years of experience building and managing teams
• Strong background in process development and improvement
• Investigative and critical thinking skills
• Excellent written and verbal communication skills
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Responsibilities

• Build and manage a team of fraud operations analysts operating to review alerts, conduct investigations, and recover funds
• Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products
• Partner with product and engineering to build best in class risk tooling to increase operations efficiency
• Partner with risk strategy and decision science teams to create a closed loop process to enhance policies and procedures
• Leverage data and analytics to evaluate and prioritize solutions to improve efficiency
• Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
• Partner with customer support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support for NY
• Pet insurance