Remote Senior UX Designer

Summary

Join our team at Bellese Technologies, a mission-driven Digital Services Company, and contribute to pioneering innovative technology solutions in civic healthcare. As a Senior UX Designer, you will work with our multifunctional product team to build out a critical service offering for the Centers for Medicare and Medicaid Services. You will lead pathfinding research, partner with our Principal Service Designer, and support delivery teams towards a more unified user experience across multiple disparate work streams.

Requirements

• Bachelor’s degree (B.A.) or equivalent from an accredited four-year college or technical school, specifically in computer science, information systems, engineering, business, or related scientific or technical discipline (i.e., UX design, visual design, industrial design)
• Seven (7+) years related experience and/or training; or equivalent combination of education and experience
• Experience working on digital transformation and customer experience initiatives
• Experience working in an agile environment or with agile teams
• Experience working with UX for data-sensitive products. Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization

Responsibilities

• Work with cross-functional program leadership to design and execute strategic, mid-range research to determine the effectiveness of existing solutions, identify unmet user needs, and iterate impactful solutions
• Collaborate on consistent, repeatable best practices for design and research operations
• Support delivery teams as they work towards a more unified user experience across multiple disparate work streams
• Work with business and functional leaders to understand their challenges, determine the most appropriate HCD approach, and prioritize the projects that will have the most impact, contributing to our long-term HCD roadmap
• Use design thinking principles and tools to facilitate sessions for a wide range of audiences with a focus on the customer and employee experience. Collaborate with peers, leadership, and customers to co-create solutions that align with our customer experience strategies
• Establish best practices for service design on the project and educate relevant stakeholders about customer-centricity
• Serve as an advocate and change champion with stakeholders for a user centric, research based, and design driven culture
• Contribute to Bellese’s HCD community of practice, as well as build our partners’ HCD research knowledge base and practice development

Benefits

• Four weeks paid time off yearly (prorated based on start date for the first year)
• 10 paid company holidays
• Flexible schedule and remote-first culture
• $3000 annual education stipend
• Work from home setup including a Macbook
• Collaborative, learning environment
• Medical, dental, and company-paid vision insurance
• Optional HSA account with some medical plans and a company contribution
• Company paid basic life and AD&D insurance coverages
• Company paid short and long term life insurance
• Optional critical illness and accident insurance
• 401K plan with 3% safe harbor contribution
• Wellness resources and virtual care
• Perks Plus employee discounts