Service Delivery Manager

Summary

Join the Deutsche Telekom IT Solutions team as a Service Delivery Manager in the Logistics BU, responsible for invoicing, pre-sales activities, and cost control.

Requirements

• Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
• Knowledge of ITIL and Agile concepts and process management
• German language knowledge (C1)
• English language knowledge (B2)
• Understanding of legal terminology
• Experience working in multicultural and international environments
• At least 3 years of experience as a Service Delivery Manager

Responsibilities

• Take care of invoicing
• Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
• Monitoring and reporting of SLA compliance
• Steering of resource demand management process
• Responsible for the cost control incl. forecast and optimization proposals
• Contract Implementation and Delivery Contribution
• Project Plan Structure Management (PSP and WBS Structure)
• Preparation of Invoicing activities, Cost and Controlling awareness
• Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
• Work close with development and/or operational counterparts to ensure high quality
• Stakeholder Management

Benefits

Remote work possibility within Hungary due to European taxation regulation