Remote Service Delivery Manager
Deutsche Telekom IT Solutions
πRemote - Hungary
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Job highlights
Summary
Join the Deutsche Telekom IT Solutions team as a Service Delivery Manager in the Logistics BU, responsible for invoicing, pre-sales activities, and cost control.
Requirements
- Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
- Knowledge of ITIL and Agile concepts and process management
- German language knowledge (C1)
- English language knowledge (B2)
- Understanding of legal terminology
- Experience working in multicultural and international environments
- At least 3 years of experience as a Service Delivery Manager
Responsibilities
- Take care of invoicing
- Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities, Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Stakeholder Management
Benefits
Remote work possibility within Hungary due to European taxation regulation
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