Remote Service Delivery Manager - Senior

Logo of Deutsche Telekom IT Solutions

Deutsche Telekom IT Solutions

πŸ“Remote - Hungary

Job highlights

Summary

Join our team as a Senior Delivery Manager and take on the responsibility of managing contract fulfillment, developing offers for contract expansions, and executing standard farming. You will be accountable for identifying opportunities in contract-related business and ensuring compliance with deadlines and service levels.

Requirements

  • Excellent customer management skills
  • Excellent Communication skills - Assertive communication
  • Presentation skills
  • Finance and billing
  • Good understanding of ordering process

Responsibilities

  • Manage contract fulfillment with focus on time, quality & cost
  • Responsible for development of offers for contract expansions & simple renewals as well as for escalation and claim management
  • E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting
  • Accountable for identifying and managing opportunities in contract-related standard/product business
  • Responsible for sales activities in contract related standard business
  • Strong overall responsibility for single contracts that combine multiple PU offerings
  • Coordinate service delivery activities between the organizational units and supervises their work through the Operation Managers
  • Ensures compliance with deadlines and expected service levels
  • Applies adequate project delivery methodologies, tools, techniques and processes
  • Manage financial and service reporting, monthly billing procedure
  • As part of the continuous improvement (s)he is also responsible for external/internal cost-saving initiatives

Benefits

Remote working possibility within Hungary due to European taxation regulation

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let Deutsche Telekom IT Solutions know you found this job on JobsCollider. Thanks! πŸ™