Service Delivery Manager - Senior

Summary

Join our team as a Senior Delivery Manager and take on the responsibility of managing contract fulfillment, developing offers for contract expansions, and executing standard farming. You will be accountable for identifying opportunities in contract-related business and ensuring compliance with deadlines and service levels.

Requirements

• Excellent customer management skills
• Excellent Communication skills - Assertive communication
• Presentation skills
• Finance and billing
• Good understanding of ordering process

Responsibilities

• Manage contract fulfillment with focus on time, quality & cost
• Responsible for development of offers for contract expansions & simple renewals as well as for escalation and claim management
• E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting
• Accountable for identifying and managing opportunities in contract-related standard/product business
• Responsible for sales activities in contract related standard business
• Strong overall responsibility for single contracts that combine multiple PU offerings
• Coordinate service delivery activities between the organizational units and supervises their work through the Operation Managers
• Ensures compliance with deadlines and expected service levels
• Applies adequate project delivery methodologies, tools, techniques and processes
• Manage financial and service reporting, monthly billing procedure
• As part of the continuous improvement (s)he is also responsible for external/internal cost-saving initiatives

Benefits

Remote working possibility within Hungary due to European taxation regulation