Payroll Service Delivery Manager

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, as a Client Success Manager. You will be the primary point of contact for clients, resolving escalated issues and managing expectations. Responsibilities include regular client meetings, data gathering, and reporting, ensuring timely service delivery. The ideal candidate possesses a Bachelor's degree, 5+ years of payroll management experience, strong communication skills, and advanced knowledge of local payroll software. Fluency in Chinese or Japanese is preferred. Deel offers competitive pay, stock grant opportunities, remote work flexibility, and additional perks.

Requirements

• Bachelor's degree in Business, Accounting, or a related field from an accredited institution
• 5+ years of experience managing payroll functions
• Strong working knowledge of local regulations and policies related to payroll
• Ability to prioritize multiple tasks while meeting deadlines timely and accurately
• Strong verbal and written skills, to connect clients and align with various stakeholders
• Strong interpersonal skills, explaining complex issues at an understandable level
• Advanced knowledge of local payroll software solutions
• Intermediate knowledge of Microsoft Excel
• Strong proficiency in English

Responsibilities

• Point of contact for clients with relation to escalation of issues and working with the wider team to resolve these in a timely manner
• Should manage Client expectation and set expectations with Payroll Services Team both In-house & Partner Teams
• To communicate with Clients, Stakeholders, Partners, Manager in a consistent manner
• Regular service review meetings with all PA Clients
• To ensure periodic meetings, including setting agenda, recording minutes, distributing and follow up actions
• Managing Client Satisfaction data gathering, reporting and management
• Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all clients
• Building long-lasting, mutually beneficial relationships in the Client Community to create a better client experience
• Ensure timely and accurate service delivery as per client SLA’s

Preferred Qualifications

• Chinese or Japanese Languages Preferred
• Good to have Global payroll ( APAC) experience

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access