Remote Service Optimization Manager

Summary

Join us as we leverage innovative thinking and teamwork to explore new opportunities and possibilities! We're looking for a candidate with experience in payroll/accounting processing, project management, and customer service. The ideal candidate will have strong analytical skills, be able to work independently, and have excellent communication skills.

Requirements

• Minimum 5 years of exposure to payroll/accounting processing (preferably for multiple markets)
• Minimum 3 years of experience in project management (ability to work with ClickUp is beneficial)
• Degree in Accounting, Finance, Business Administration or a related field is a plus
• Fluency in English, written and verbal communication
• BS/BA Degree or higher
• 2+ years of experience as Account Manager/Assistant Account Manager with Customer Services/Customer Success experience
• Be able to use business level English
• Motivated self-starter with a positive can-do attitude
• Proactive and passionate about client satisfaction and problem solving
• Ability to Multi-task between various inquiries and systems in a fast-paced environment
• Organized and detail oriented with the ability to prioritize
• Excellent interpersonal skills

Responsibilities

• Analyse the current ways of processing, seeking pain points and suggesting potential improvements
• Lead service optimisation projects, maintaining a close relationship with any internal teams involved
• Take part in ongoing product enhancement projects, including UATs for payroll processing software
• Review the internal incident report and hold responsibility for developing improvement plans to prevent similar issues in the future
• Review the improvement suggestions reported by other team members, judging their value and possible utilisation in other branches of the business
• Support data crunching tasks of various sort, including KPI or incident/process timeliness reporting
• Complete any periodic or ad-hoc duties/reports when requested by superiors