Process Strategy and Optimization Manager

Summary

Join Airbnb's Trust Operations team as a Process and Strategic Optimization Lead, driving large-scale improvement projects across multiple platforms. You will lead initiatives to enhance user experience, optimize costs, and mitigate risks. This individual contributor role also involves mentoring team members in process improvement methodologies. Responsibilities include identifying areas for improvement, collaborating with cross-functional teams, and championing a data-driven approach. The ideal candidate possesses extensive experience in process improvement, strong analytical skills, and proven leadership abilities. This US-based remote-eligible position offers a competitive salary and potential for bonus, equity, and benefits.

Requirements

• Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)
• 10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies
• Proficient in process improvement methodologies and experience of driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational costs and bottlenecks
• A strong team player with high Initiative and demonstrated project management skills
• Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
• Proven organizational and leadership skills to motivate and influence others positively to drive for results
• Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
• Be able to manage multiple task simultaneously with minimal direction
• Proactive and autonomous
• Excellent verbal and written communication skills

Responsibilities

• Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from Operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost
• Lead business requirements from Ops and communicate them to cross functional teams, facilitate discussion and influence system design, architecture and prioritization to get Ops requirements on the respective cross functional teams’ roadmap
• Collaborate with Product Management and other cross functional stakeholders including Engineering, Data Science, Data Analytics, Policy and Shared Services to drive alignment on overall business goals and requirements and establishes an operating rhythm to optimize product and process improvements while fostering innovation
• Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape
• Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization
• Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization
• Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects
• Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement
• Be a champion of data-driven decision making approach and culture to drive continuous performance improvement
• Responsible for growth, coaching and mentorship of other members of the team to promote continuous improvement culture within the organization

Preferred Qualifications

• Executing for Results: Ethics, confidence, managing ambiguity and being open to learning
• Bias towards action and results delivery which are critical in a highly performance oriented environment; passion for quality and efficiency and a strong “can-do” attitude
• A person with entrepreneurial drive, persistence, willing to go the extra mile
• Strong internal client-focus and centricity
• Distinct credentials to drive results by taking a proactive medium- and long-term view of business goals and objectives
• Building Relationships and Using Influence: Attentive listener, open-minded, and with strong interpersonal skills so that the necessary alliances with internal and external groups can be forged and developed quickly
• Excellent communication, negotiation, interpersonal and intercultural skills
• Ability to influence and positively impact high caliber and self-confident peers and colleagues

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits
• Remote work