ServiceNow QA Analyst

Summary

Join our team as an experienced Quality Assurance (QA) Analyst to help our client meet business needs. We're looking for someone with a strong eye for detail and a passion for ensuring software quality.

Requirements

• A minimum of 5 years of professional experience as a Quality Assurance (QA) Analyst, with a focus on software testing
• A minimum of 3 years' experience with testing ServiceNow
• Proficiency in manual and automated testing tools and techniques
• Strong knowledge of software testing methodologies and best practices
• Experience with test management and defect tracking tools (e.g., Jira, TestRail)
• Solid understanding of the software development life cycle (SDLC)
• Experience with test automation using tools such as Selenium, Appium, or similar frameworks
• Strong problem-solving and analytical skills, with a keen attention to detail
• Excellent communication and collaboration skills
• Self-motivated and able to work both independently and as part of a team

Responsibilities

• Develop and execute test plans, test cases, and test scripts to ensure software quality and functionality
• Collaborate with cross-functional teams, including developers, product managers, and designers, to understand project requirements and identify potential issues
• Conduct manual and automated testing, including functional, regression, performance, and user acceptance testing
• Identify, document, and track defects, ensuring that they are thoroughly tested and resolved
• Perform exploratory testing to identify usability and user experience issues
• Continuously monitor and report on the progress of testing activities, providing status updates to stakeholders
• Participate in the review of product specifications and requirements to ensure testability and coverage
• Contribute to the development of test automation scripts and frameworks
• Collaborate with the development team to establish and maintain testing environments
• Ensure that testing processes and methodologies are aligned with industry best practices
• Mentor junior QA analysts and share best practices within the QA team

Preferred Qualifications

• Knowledge of Agile or Scrum development methodologies is a plus
• Relevant QA certifications (e.g., ISTQB) are beneficial