Remote ServiceNow Senior Software Engineer - ITOM

Summary

Join our crew at NewRocket, a global ServiceNow partner, and help top enterprise leaders solve their toughest business problems. We're hiring a Sr. ServiceNow ITOM Developer to create new service maps/patterns and build/validate event management capabilities. As a member of our team, you'll have the opportunity to grow professionally, work on amazing projects, and make a meaningful impact.

Requirements

• 3-5 years of ServiceNow development experience, preferably within the ITOM/CMDB platform
• Experience with Discovery and service discovery capabilities within ServiceNow
• Comprehension of, and the ability to communicate and implement ITOM/CMDB
• Ability to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell
• Ability to research and independently learn new technical information to perform configuration, operation, or network connectivity of applications, operating systems and network devices
• Experience in system administration of Linux and Windows servers
• Exposure to protocols such as HTTP, TCP, SNMP, SOAP, and REST
• IT Operations experience in storage, network, and compute of enterprise environments
• Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
• Understand Credential less and Credential based Discovery
• Experience in installing, configuring, and integrating software products from ServiceNow ITOM visibility with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
• Ability to prevent duplicate Cis with CI identifiers
• Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge and ability to configure, manage and maintain MID servers
• Proficient in working with command line console for Service Mapping
• Ability to work with and migrate patterns between Environments for Service Mapping
• Proficient in configuring Identification Rules for Service Mapping
• Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

Responsibilities

• Create new service maps/patterns
• Build/validate event management capabilities
• Enhance ServiceNow event rules as necessary to ensure proper CMDB binding
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency