Services Engagement Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Services Engagement Manager (SEM). This remote, full-time role focuses on ensuring customer success during Veeva Commercial Product implementations. You will structure solutions, set expectations, and develop proposals, working closely with sales and services teams. The SEM is a critical part of the sales cycle, acting as a solution expert. This position requires strong communication skills, consulting experience in the life sciences industry, and the ability to travel up to 25%. Veeva offers competitive compensation and benefits, including health insurance, flexible PTO, retirement programs, and a charitable giving program.

Requirements

• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Ability to engage audiences of varying perception levels both remotely and in-person
• Collaborative and consultative work style
• 5+ years experience delivering consulting services, including involvement in selling services
• Commercial Life Science experience
• Bachelor’s Degree
• Proven success in selling services
• Ability to travel up to 25%

Responsibilities

• Utilizing Commercial Life Sciences experience and Veeva product knowledge the SEM will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
• Align closely with Sales and Services teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
• Develop and deliver proposals and Statements of Work for Commercial Product implementations and consulting services
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position support, training, and other solutions that may be needed for a successful customer experience

Preferred Qualifications

• Experience with Commercial Veeva products (CRM, Align, Network, Nitro, PromoMats, MedComms, etc.), OR
• Direct Life Sciences Content Management Solution experience, preferably within the Sales and Marketing space
• Experience with Cloud-based solution deployment
• Background includes exposure to compliance and validation standards in the Life Sciences industry

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program