Remote Services Engagement Manager, Commercial Cloud

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office. The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Commercial Product Implementation.

Requirements

• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Ability to engage audiences of varying perception levels both remotely and in-person
• Collaborative and consultative work style
• 5+ years experience delivering consulting services, including involvement in selling services
• Commercial Life Science experience
• Bachelor’s Degree
• Proven success in selling services
• Ability to travel up to 25%

Responsibilities

• Utilizing Commercial Life Sciences experience and Veeva product knowledge the SEM will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
• Align closely with Sales and Services teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
• Develop and deliver proposals and Statements of Work for Commercial Product implementations and consulting services
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position support, training, and other solutions that may be needed for a successful customer experience

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program