Ecosystem Engagement Manager

Summary

Join Consensys as an Ecosystem Engagement Manager (EEM) and play a pivotal role in fostering relationships with key Dapp partners. You will be responsible for developing and executing strategies to enhance engagement, experience, and retention within the MetaMask ecosystem. This role demands a strong understanding of the Web3 ecosystem and involves building relationships, managing projects, resolving conflicts, and contributing to sales and business development. You will act as the primary point of contact for assigned Dapps, ensuring MetaMask maintains its position as a preferred wallet partner. The position requires collaboration with various teams, including Enablement Managers, Engineers, Product Managers, and Marketing. Success in this role hinges on your ability to analyze data, identify at-risk accounts, and recommend growth strategies.

Responsibilities

• Define with the product a strategy to address new market opportunities or a go-to-market strategy for a new product
• Execute outreach of dapps / partners and meet targets
• Developing and deepening relationships with identified Dapps
• Being the primary point of contact for assigned Dapps to ConsenSys
• Ensure MetaMask becomes and retains preferential wallet status and protects against competitive displacement
• Convert Dapps to utilize the MetaMask SDK where possible
• Development and execution of success plans for each Dapp
• Ensure organizational awareness of plans/roadmaps for each Dapp
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between Dapps and the organization
• Handle and resolve Dapp requests and complaints
• Act as the primary steward of the relationship, collaborating cross-functionally with Enablement Managers, Engineers/Architects, Product Managers, Business Development, and Marketing to ensure a consistent and compelling message is presented to builders and protects the long-term relationship
• Develop and execute strategies to enhance engagement, experience, and retention
• Develop and execute strategies to promote cross-product adoption
• Address escalating builder issues with urgency, orchestrating company resources as needed
• Ensure timely follow-ups and clear issue resolution by asking clarifying questions and providing alternate solutions when applicable
• Understand EEM OKRs and how they drive our team activities
• Maintain expertise in assigned product streams, staying informed about Consensys products, Web3 market conditions, and ecosystem developments
• Identify at-risk accounts/builders using data and customer engagement, recommending retention and growth strategies
• Analyze product stream data to determine engagement strategies for increased growth and retention
• Collaborate with Product Managers and Business Development to align on growth strategies and builder opportunities
• Evaluate risk factors and proactively collaborate with product, marketing, and business development teams to avoid dissatisfaction or loss of business

Preferred Qualifications

• Knowledge of the blockchain ecosystem and experience collaborating with the open-source developer community
• 4+ years of work experience in a relationship-focussed account management role, developer community management, program management, growth or similar
• Able to work autonomously, setting agendas and prioritizing work with minimal input
• Known for their ability to collaborate and communicate across a global team
• Demonstrated ability to think on feet and resolve issues in a fast-paced environment
• Comfortable working remotely with a global team and a global community across global time zones, in English and potentially in multiple other languages