Remote Integrations Consultant

Summary

Join Ashby as their first Integrations Consultant and be a founding member of the Solutions Consulting team! You will define, manage, and execute technical requirements for strategic customers, particularly those integrating Ashby with Workday. This role requires extensive Workday integration experience, customer centricity, change management expertise, and technical proficiency. You will collaborate with cross-functional teams and advise customers on best practices. Ashby offers competitive compensation, unlimited PTO (with a four-week recommendation), twelve weeks of fully paid family leave, a generous equipment budget, and a $100/month education budget. This is a remote role.

Requirements

• Have extensive experience managing and executing integrations with Workday (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations)
• Keep the team on track to ensure milestones are met
• Be adept at understanding customer needs and tailoring implementations to meet their specific requirements
• Build strong customer relationships by maintaining high levels of engagement and communication; be the customer’s proactive guide and advocate throughout the implementation period
• Be experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
• Have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; be technically curious and creative
• Take pride in advising customers on best practices specific to their usage of software to ensure optimal value
• Proactively address thematic customer opportunities and improve our processes accordingly
• Think critically to solve problems
• Effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress

Responsibilities

• Define, manage and execute the technical requirements for strategic customers, specifically those implementing Ashby with a Workday integration
• Work with customers with varying levels of integration sophistication advising on Workday best practices, technical configurations, and working with a customer’s internal expert on how to best achieve their goals
• Use your existing integration (and Workday) knowledge to consult with our customers, helping them get up and running swiftly with Ashby, so they can ultimately achieve their desired business outcomes
• Partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners to achieve this

Preferred Qualifications

• Demonstrate clear communication. Ask clarifying questions with precision and distill complex concepts into simple themes
• Have proven experience in technical solution design and troubleshooting, specifically related to Workday integrations
• Be a great listener. See your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
• Be a problem solver. Thrive at solving complex challenges with innovative, scalable solutions
• Know process matters. Be eager to improve processes and workflows to enhance efficiency and efficacy
• Be detail oriented and technically proficient. Take pride in internal operations
• Be adept at managing multiple simultaneous, multithreaded projects and have experience prioritizing based on customer and business needs
• Be data-driven. Use metrics and analytics to inform decisions and measure success
• Be adaptable. Navigate changes in a fast-paced, evolving environment, and be happy to be the Workday SME in pre-sales conversations when needed
• Love to coach. See every teaching moment as an opportunity and be excited to help our customers grow
• Have a Workday HCM certification

Benefits

• Competitive compensation is offered
• 10-year exercise window for stock options
• Unlimited PTO with four weeks is recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items (like conferences) covered with manager approval