Remote Spanish Bilingual Customer Service Representative (CSR)

Summary

Join our remote team as a Spanish Bilingual CSR in the US Healthcare sector! As a critical support role, you'll provide superior service to Spanish-speaking patients and healthcare providers. With a focus on empathy and professionalism, you'll address inquiries related to healthcare services, appointments, insurance, and billing.

Requirements

• Fluent in both Spanish and English (verbal and written)
• Minimum of 2 years experience in a high-paced, patient service environment as a Spanish Bilingual CSR
• Experience handling high volumes of calls (both inbound and outbound)
• Certification in Spanish language proficiency is a plus
• Experience in scheduling appointments is essential
• Prior experience in a Radiology practice is strongly preferred
• Demonstrable work experience as a Patient Service Representative or in a similar capacity
• Familiarity with medical terminology, procedures, and the insurance landscape
• Outstanding communication and interpersonal abilities
• Strong analytical and customer service skills
• Capability to multitask, prioritize workloads, and thrive in a dynamic remote setting
• Experience using electronic medical records (EMR) technology

Responsibilities

• Provide remote assistance to Spanish-speaking patients via phone, ensuring effective communication
• Answer inbound calls while addressing patient inquiries with empathy and professionalism
• Manage the process of patient intake and record admissions/discharges as necessary
• Resolve inquiries from members and/or providers efficiently
• Deliver information pertaining to eligibility, benefits coverage, claims, and prior authorizations
• Guide patients through their healthcare experiences with bilingual support
• Accurately schedule and reschedule appointments based on patient needs
• Follow up on patient accounts regarding payment and insurance information
• Ensure complete confidentiality and accurate maintenance of patient records

Benefits

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• HMO Reimbursement on your 90th day