Bilingual Customer Service Representative

Summary

Join Beyond Finance as a Customer Service Representative and help everyday Americans overcome crippling debt. You will be the primary point of contact for clients, providing support and solutions within our financial hardship programs. This remote position requires strong customer service skills, effective communication, and the ability to handle a high volume of calls. You will receive comprehensive training and work in a collaborative, supportive environment. Beyond Finance offers a competitive benefits package, including health insurance, paid time off, and a 401(k) matching program. Make a difference in people's lives while building your career with a growing organization.

Requirements

• 1 year call center experience
• Bilingual - Spanish
• Reliable, High Speed, Internet connection
• Technical proficiency with Client Relationship Management system (CRM)
• Strong customer service orientation
• Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
• Effective problem solver
• Effective at time management, planning & organizing tasks and time
• Ability to understand and empathize with customer issue(s)
• Ability to work from home in a distraction free environment

Responsibilities

• Provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
• Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
• Employ strong interpersonal skills to handle difficult calls courteously and professionally
• Thoroughly document request outcomes for accurate tracking and analysis
• Work efficiently and effectively to independently resolve client requests, both as a team and independently
• Develop and maintain positive client relations and coordinate with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
• Operate a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
• Utilize appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems
• Handle a high volume of clients in a work from home call center environment

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training