Remote Staff Software Engineer, Customer Success Engineering

Summary

Join our Customer Success Engineering team at Jobber as a Staff Software Engineer to lead and mentor teams of exceptional engineers while collaborating closely with Product and Design partners to tackle complex technical challenges.

Requirements

• Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack
• Proven leadership experience in guiding teams through complex, high-impact projects and serving as a technical lead
• Exceptional proficiency in software design, architecture, and coding, with a focus on maintainability and performance
• Outstanding collaboration and communication skills, coupled with the ability to significantly amplify the team’s productivity and effectiveness through mentorship/coaching
• Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving
• Ability to navigate ambiguity and prioritize tasks effectively in dynamic, fast-paced environments
• Passionate commitment to continuous learning and professional growth, with a track record of staying current with emerging technologies and industry trends

Responsibilities

• Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs
• Partner with Product and Design teams to shape and define the strategic product roadmap
• Identify and lead large-scale initiatives that drive innovation across multiple teams or departments
• Actively participate in code reviews and testing processes to ensure code quality and maintainability
• Champion the development of consistent engineering practices and reusable code solutions to enhance overall efficiency
• Lead and facilitate group discussions to drive consensus on optimal solutions for complex customer problems
• Research, promote, and implement industry best practices within your team's domain, staying at the forefront of technological advancements
• Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders
• Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development

Preferred Qualifications

Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
• Retirement savings plan matching
• Stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family