Support Enablement Specialist

Summary

Join a mission-driven team at SafetyCulture, an Australian-based tech scale-up, to drive growth and empower frontline workers. The role involves providing fast turnarounds for template requests, converting templates in a timely manner, and offering template-building support and insights.

Requirements

• Good Communication Skills
• Customer Centric
• Problem Solving
• Decision MakingAnalytical
• Critical thinking

Responsibilities

• Convert checklists as an iAuditor template to help our customers: COMs, CSM, and AEs improve their business processes
• Understand customers' businesses and requirements, and how iAuditor can be used to deliver results within these organizations
• Respond to customers’ concerns in various channels based on the SLA set or even faster! (Chat, Email. Phones)
• Educate our customers about the company, our product, and our products’ features
• Research required information using SafetyCulture prescribed and approved resources
• Report product issues and pass on feedback/leads to the relevant team
• Collaborate with other SafetyCulture teams, e.g. Product, Support, and Success, to deliver customer priorities

Benefits

Hybrid work setup (2x Office, 3x Work from home)