Remote Tech Support Engineer

About the job

Be extraordinary - Excite the ordinary!

Our vision is to make a healthy and sustainable lifestyle the most attractive choice. So we defy: the status quo, misleading product, and nonsense rules! We truly believe in the power of ideas and are thirsty to realize the ones that could have impact. We’re an eclectic bunch of creative minds, experts, builders, and improvers. Our perspectives, cultures, backgrounds, dreams, skills, and life paths may have nothing in common, but we gather behind a vision and sail together towards our ambitious goals.

Are you looking to take on a new challenge? Let’s talk. This is a hybrid role,  where you you can expect to spend time each week  in our amazing air up office in Munich/Ostbahnhof.

Our Tech Support team is an empowered, mission-centric team responsible for supporting our employees in day-to-day operations.

As a Tech Support Engineer, you are going to take on an important role in our Tech Support team and will be the first point of contact for our internal users. You will be providing day to day support for our on-site as well as remote workers on all hardware and software related questions. Additionally, you will be responsible for managing our IT infrastructure, which includes managing laptops as well as on-site IT equipment (like networking and media equipment, printers, projectors, conference phones, cameras etc.).

If you’re looking to be the face of ‘Corporate Engineering’ in our company, can work independently, and are happy to provide top experience for users, you will feel right at home with us.

What will you do

• Provide responsive and high-quality day-to-day IT support to employees in our Munich office as well as our remote workers.
• Manage the seamless onboarding and offboarding of employees, ensuring that their IT needs are addressed promptly and efficiently. This includes setting up hardware for new employees, ensuring that all necessary software, configurations, and security measures are in place.
• Demonstrate proficiency in supporting both Mac and Windows environments, addressing user concerns and troubleshooting issues on both platforms.
• Manage and support SaaS tools like Google Workspace, Slack and others, ensuring that employees can effectively collaborate using these platforms.
• Oversee the organization’s IT inventory, maintaining accurate records of hardware, software, and peripherals.
• Maintain comprehensive documentation related to IT processes, troubleshooting steps, and user guides for common issues.

About you

• Ideally, you have 2+ Years experience in an IT Support environment (in the form of Work experience or Apprenticeship).
• You are used to managing Windows and Mac environments, and have some experience with Google Workspace.
• You are familiar with IT security principles and best practices.
• You are able to work independently and collaboratively in a team environment.
• You have excellent communication and interpersonal skills.
• You can work in a dynamic environment while also addressing ad hoc requests effectively.
• You are highly proficient in spoken and written English and have good command of German.

But what’s in for you?

🏖 30 days of vacation

🏷 discount on our products

💰 employer-funded pension & location related insurances (may vary per country)

🏡 purpose built office in MUC

📈 personal development

🎉 regular team events

🏁 start-up spirit

🌍 workation options (availability may differ by role)

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air up® have developed an innovative and world-first drinking system. Through scent alone, the air up® bottle brings flavour to simple tap water and can be enjoyed without any single-use plastic bottles, sugar, or additives. air up is a young, fast-growing company filled with ambitious and creative minds from various backgrounds.

air up® is an equal opportunity employer and is committed to maintaining an equal opportunity environment for all persons free of discriminatory behaviour. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.