Senior Technical Support Engineer, Typescript & SQL
Cryptio
📍Remote - France
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Job highlights
Summary
Join Cryptio, a Series-A company backed by tier-1 investors, as a Technical Support Engineer to provide exceptional technical customer support for enterprise customers.
Requirements
- 5+ years of experience in a relevant role
- Proficiency with a programming language suitable for scripting such as Javascript, Typescript, Python, Ruby…
- Proficient with modern development tools (Git, Docker, the CLI…)
- Fluent with SQL (mandatory, we use PostgreSQL)
- Familiar with Grafana (or similar)
- Familiar with Zendesk (or similar)
- Fluent in English & French (mandatory)
- Excellent communication and organisational skills
- Thriving when working with others
- Quick learner
Responsibilities
- Deliver exceptional technical customer support
- Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
- Leverage your technical expertise to implement “one time fixes”
- Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
- Contribute to our back office / tooling roadmap
- Advocate Cryptio best practices both internally and externally
- Provide feedback to the Engineering and Product teams, based on customer needs
- Mentor technical support engineers with less experience
- Collaborate with the Technical Support Lead to improve team processes and efficiency
Benefits
- Fully-Remote / Hybrid – The choice is yours!
- 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
- Earn an extra day of annual leave for every year you're at Cryptio
- 4% Pension Contributions towards your future!
- Private Medical & Dental Insurance with Allianz!
- Attractive Maternity and Paternity Policies for your growing family
- Gym Classes or Spa Treatments with ClassPass!
- Apple MacBook Pro – The best tech at your fingertips!
- $200 Workplace Budget to create your perfect home office!
- Training and Development Budget – Invest in yourself and grow!
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