Senior Technical Support Engineer, Typescript & SQL

Logo of Cryptio

Cryptio

📍Remote - France

Job highlights

Summary

Join Cryptio, a Series-A company backed by tier-1 investors, as a Technical Support Engineer to provide exceptional technical customer support for enterprise customers.

Requirements

  • 5+ years of experience in a relevant role
  • Proficiency with a programming language suitable for scripting such as Javascript, Typescript, Python, Ruby…
  • Proficient with modern development tools (Git, Docker, the CLI…)
  • Fluent with SQL (mandatory, we use PostgreSQL)
  • Familiar with Grafana (or similar)
  • Familiar with Zendesk (or similar)
  • Fluent in English & French (mandatory)
  • Excellent communication and organisational skills
  • Thriving when working with others
  • Quick learner

Responsibilities

  • Deliver exceptional technical customer support
  • Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
  • Leverage your technical expertise to implement “one time fixes”
  • Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
  • Contribute to our back office / tooling roadmap
  • Advocate Cryptio best practices both internally and externally
  • Provide feedback to the Engineering and Product teams, based on customer needs
  • Mentor technical support engineers with less experience
  • Collaborate with the Technical Support Lead to improve team processes and efficiency

Benefits

  • Fully-Remote / Hybrid – The choice is yours!
  • 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
  • Earn an extra day of annual leave for every year you're at Cryptio
  • 4% Pension Contributions towards your future!
  • Private Medical & Dental Insurance with Allianz!
  • Attractive Maternity and Paternity Policies for your growing family
  • Gym Classes or Spa Treatments with ClassPass!
  • Apple MacBook Pro – The best tech at your fingertips!
  • $200 Workplace Budget to create your perfect home office!
  • Training and Development Budget – Invest in yourself and grow!

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