Remote Technical Support Engineer

Summary

Join our team as a Technical Execution Specialist and contribute to delivering engineering services for SCADA & PLC Systems. The position involves reporting service execution, providing technical support, and managing technical executions. As the role grows, you will lead teams in executing field supports and identifying areas of improvement.

Requirements

• B. E / B. Tech (Electrical/Electronics/ Mechatronics/Computer Systems)
• Knowledge & skillset for development, configurations, diagnosis & troubleshooting of SCADA systems (Siemens PCS7 / WinCC SCADA) and associated PLC systems i.e. Simatic S7-400H, S7-300, S7-1200, S7-1500 and legacy system is essential
• Skillset on server-client based architecture, databases and reporting i.e., Historian, Vintage Point and OPC & 3 rd party communication integrations
• Knowledge & skillset for diagnosis & troubleshooting of Allen Bradley PLCs, GE-IP PLCs/PACs, and Schneider PAC/PLC, is desirable
• Skillset on other PLC/DCS systems will be considered as added advantage
• Knowledge of Process Control Systems, Emergency Shutdown Systems, Fire & Gas Systems, Fuel Farms and Terminals
• Knowledge of Process Plant, Utilities operation and Power Distribution will be considered as added advantage
• Understanding about maintenance techniques such as MPT maintenance planning tables, preventive, corrective, and predictive maintenance, performing root cause failure analysis, failure mode and effect analysis, Single point of failure studies, MTBF, MTBR, Failure rate etc
• Flexibility to travel

Responsibilities

• Efficiently report the full life cycle of service execution
• Close working with customers' teams and internal teams
• Execute field supports and identify areas of improvement on site through upgrading existing systems or adding new components to make the system remain available, updated, sustainable, and robust
• Ability to plan activities in view of changing workload & managing expectations to deliver effective results
• Willingness to travel to sites across the country for support executions

Preferred Qualifications

• Preferably 2-5 years or above experience in the field of I&E maintenance & technical executions
• Bilingual with Excellent English fluency