Remote Technical Support Engineer
Pipe17
πRemote - Worldwide
Please let Pipe17 know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Pipe17 as Technical Support and take ownership of customer requirements and problems from start to finish, providing hands-on troubleshooting and development assistance. You'll work directly with customers and developers, utilizing your problem-solving skills to triage and fix bugs on our platform.
Requirements
- English language proficiency: native or fluent
- 2+ years of SaaS troubleshooting experience in a Technical Support capacity as Tier 2 customer support, with one year as a Software Test Engineer
- Understanding of APIs and integration technologies used to create Pipe17 integrations
- Proficient in analyzing log files and standard debugging concepts using tools like Datadog and Postman
- Demonstrated ability to troubleshoot and triage complex, code-related technical issues
- Basic experience in troubleshooting performance & network related issues
- Soft skills to interact with customers over phone, email, Zoom
Responsibilities
- Perform troubleshooting and provide development assistance to Pipe17 customers
- Serve as a point of internal escalation on technical issues within the Support org
- Perform check of escalated issues found by internal team members prior to advancing through proper channels
- Create and improve documentation to help users and partners help themselves
- Employ your problem solving skills to triage and fix bugs on our platform
- Improve the quality and efficiency of the solutions we deliver to our customers
- Find other opportunities to move the team, the org, and the company forward, such as contributing to building and maintaining internal tools, code review, mentoring
Benefits
- Competitive salary
- Great healthcare + dental + vision coverage
- Retirement plan
- Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need
- Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation
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Please let Pipe17 know you found this job on JobsCollider. Thanks! π