Remote Technical Support Reliability Engineer IV

Summary

Join Deputy, a global SaaS workforce management company, in shaping the future of hourly employment! As a Support Reliability Engineer, you'll be the bridge between Implementation Engineers pre and post implementation of an account, resolving unique issues that affect thousands of users on the Platform.

Requirements

• Expert API knowledge
• Ability to interpret, develop, and execute various scripts of all complexities

Responsibilities

• Works on significant and unique issues where analysis of situations or data requires an evaluation of intangible systems and environments
• Requires conceptual thinking to understand advanced issues and implications
• Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results for majority of issues
• Works hand in hand with the Implementation Engineers and Product Engineers to resolve issues first hand
• Produce the code changes required for the fix or suggest complex code under the review of Product Engineers

Benefits

• Ownership in the company via Share Options
• Company match 401k plan
• Comprehensive health benefits
• Commuter reimbursement program
• Flexible remote-first work policy
• Company wide development and coaching