Remote Technical Support Representative I
Miva
π΅ $35k-$43k
πRemote - Worldwide
Please let Miva know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a technical support representative to provide phone support for eCommerce software and hosting platform inquiries, resolve advanced trouble tickets, and assist with DNS, FTP, SSL, email, and other website-related technologies.
Requirements
- Strong communication skills and ability to articulate both verbally and in writing
- Strong analytical and problem-solving capabilities
- 1+ years of technical support experience
- A Bachelor's degree or commensurate experience
- Understanding of Linux, MySQL, PHP, and HTML/CSS
Responsibilities
- Provide phone support for inquiries relating to our eCommerce software and hosting platform
- Answer phone calls and create and document detailed tickets in our ticketing system
- Demonstrate professionalism and outstanding customer service on all phone calls and email replies
- Identify and reproduce client issues, providing a complete description of the problem and resolution
- Diagnose and resolve issues that result in poor website performance, such as DDOS attacks, runaway server processes, etc
- Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines
Preferred Qualifications
- Experience in website hosting, preferably in a client-facing role
- Proficiency in configuring and troubleshooting web hosting platforms (e.g., cPanel, Plesk)
- Understanding of web servers, DNS, FTP, and other hosting-related technologies
Benefits
- Remote company - work from anywhere!
- Unlimited PTO
- Maternity/Paternity leave
- Medical/Dental/Vision/FSA/Life
- 401k with company match; vested immediately
- Flexible work schedule
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πPhilippines
- πAustralia
- πSingapore
- πCosta Rica
- πIndia
- π°$24kπColombia
- πColombia
- πMexico
- πIndia
Please let Miva know you found this job on JobsCollider. Thanks! π