Remote Technical Support Representative I
Miva
π΅ $35k-$43k
πRemote - Worldwide
Please let Miva know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a technical support representative to provide phone support for eCommerce software and hosting platform inquiries, resolve advanced trouble tickets, and assist with DNS, FTP, SSL, email, and other website-related technologies.
Requirements
- Strong communication skills and ability to articulate both verbally and in writing
- Strong analytical and problem-solving capabilities
- 1+ years of technical support experience
- A Bachelor's degree or commensurate experience
- Understanding of Linux, MySQL, PHP, and HTML/CSS
Responsibilities
- Provide phone support for inquiries relating to our eCommerce software and hosting platform
- Answer phone calls and create and document detailed tickets in our ticketing system
- Demonstrate professionalism and outstanding customer service on all phone calls and email replies
- Identify and reproduce client issues, providing a complete description of the problem and resolution
- Diagnose and resolve issues that result in poor website performance, such as DDOS attacks, runaway server processes, etc
- Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines
Preferred Qualifications
- Experience in website hosting, preferably in a client-facing role
- Proficiency in configuring and troubleshooting web hosting platforms (e.g., cPanel, Plesk)
- Understanding of web servers, DNS, FTP, and other hosting-related technologies
Benefits
- Remote company - work from anywhere!
- Unlimited PTO
- Maternity/Paternity leave
- Medical/Dental/Vision/FSA/Life
- 401k with company match; vested immediately
- Flexible work schedule
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Please let Miva know you found this job on JobsCollider. Thanks! π