Remote Technical Support Specialist
Fresh Prints
πRemote - India
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Job highlights
Summary
Join Fresh Prints as a Tech Support Specialist and be part of a dynamic and creative environment where you can contribute to the company's growth and have an uncapped opportunity for impact.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
- 1-2 years of experience in a technical support role or related position
- Strong knowledge of troubleshooting methodologies and common IT issues
- Familiarity with Fresh Prints tech stack (knowledge of Angular, Node.js, MySQL, AWS, and React is a plus)
- Excellent problem-solving skills and attention to detail
- Outstanding verbal and written communication skills
- Ability to work in a fast-paced, startup environment and handle multiple priorities
Responsibilities
- Provide timely and accurate technical support to Fresh Prints internal teams and external users
- Diagnose and troubleshoot software issues
- Respond to queries via email, chat, or phone, ensuring high customer satisfaction
- Guide customers and team members through step-by-step solutions for resolving issues
- Escalate unresolved issues to the appropriate engineering or product development teams
- Document technical issues, processes, and solutions in an organized and accessible format
- Assist in creating user-friendly documentation, FAQs, and guides for common issues
- Collaborate with IT and product teams to identify and fix recurring issues
- Help ensure that all tech-related services, including our website, ordering system, and internal platforms, function smoothly
Benefits
- Competitive salary
- Health insurance
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Please let Fresh Prints know you found this job on JobsCollider. Thanks! π