Remote Technical Support Specialist

Summary

Join Fresh Prints as a Tech Support Specialist and be part of a dynamic and creative environment where you can contribute to the company's growth and have an uncapped opportunity for impact.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
• 1-2 years of experience in a technical support role or related position
• Strong knowledge of troubleshooting methodologies and common IT issues
• Familiarity with Fresh Prints tech stack (knowledge of Angular, Node.js, MySQL, AWS, and React is a plus)
• Excellent problem-solving skills and attention to detail
• Outstanding verbal and written communication skills
• Ability to work in a fast-paced, startup environment and handle multiple priorities

Responsibilities

• Provide timely and accurate technical support to Fresh Prints internal teams and external users
• Diagnose and troubleshoot software issues
• Respond to queries via email, chat, or phone, ensuring high customer satisfaction
• Guide customers and team members through step-by-step solutions for resolving issues
• Escalate unresolved issues to the appropriate engineering or product development teams
• Document technical issues, processes, and solutions in an organized and accessible format
• Assist in creating user-friendly documentation, FAQs, and guides for common issues
• Collaborate with IT and product teams to identify and fix recurring issues
• Help ensure that all tech-related services, including our website, ordering system, and internal platforms, function smoothly

Benefits

• Competitive salary
• Health insurance