Technical Support Specialist

Summary

Join Price Benowitz, LLP, a mid-sized law firm, as a remote Technical Support Specialist! Based anywhere in Latin America, you will provide technical support, resolving Help Desk tickets and maintaining IT services. You will troubleshoot issues, ensure user satisfaction, and collaborate with other IT teams. This role requires at least two years of IT support and network administration experience, proficiency in English, and a relevant degree or equivalent experience. Strong troubleshooting, communication, and teamwork skills are essential. Apply today!

Requirements

• Have a minimum of 2 years of IT support and network administration experience
• Be proficient in writing and communication (English C1-C2 level)
• Have a Degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training
• Have experience with Help Desk ticketing systems and customer service workflow
• Have prior experience in customer support services role
• Display strong end user orientation and customer support service skills
• Have a strong understanding of technical troubleshooting methodology
• Demonstrate experience working with a team to achieve goals
• Have excellent oral, written and interpersonal communication skills
• Be able to work a flexible schedule as needed
• Demonstrate experience troubleshooting MAC devices and Windows PCs

Responsibilities

• Provide technical support by applying basic understanding of computer systems, products, and services and receive, respond and resolve Help Desk tickets
• Help maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems
• Provide technical support by applying basic understanding of computer systems, products and services in one of the following areas: help desk, PC/desktop systems or computer operations
• Support business operations by providing technical support and delivering reliable high-performance applications and technical services
• Monitor and control systems, applications or equipment
• Resolve issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures
• Ensure user satisfaction by diagnosing and quickly resolving issues using established guidelines
• Take the necessary steps to recognize, research, isolate and resolve problems
• Escalate more complex problems as appropriate
• Maintain service and proper systems function by interacting with network services, software systems engineering, applications development or other information systems contacts to identify and resolve problems
• Provide accurate accountability and shift transition
• Maintain client confidence and protect operations by keeping information confidential
• Assist with rollout of new PCs, laptops, media, network equipment, etc. in accordance with applicable replacement schedules and associated licensing
• Other duties as assigned