Remote Technical Support Specialist

Summary

Join Xentral as a Support Specialist and work with customers to develop tailored solutions for their ERP system needs.

Requirements

• Have first-hand experience in E-Commerce, Logistics, Accounting, or IT with IMAP, SQL, or API connections
• Have prior contact with ERP or CRM systems (e.g., JTL, actindo, odoo, Navision, Billbee) or be familiar with Xentral
• Speak and write fluent English (C1) and German (C1)

Responsibilities

• Support Xentral users in resolving problems related to ERP systems and software usage
• Work with the product team to improve user experience by actively addressing common pitfalls and user questions
• Answer typical user inquiries and serve as a liaison between users and internal departments
• Explain software capabilities to customers and assist with problems via email, ticket system, and phone
• Maintain quality standards for customer satisfaction and be responsible for their happiness

Benefits

• Remote work option available
• Flexible working hours and home office offered
• 50% subsidies for private pension plans in Germany and the Netherlands