Remote Veterinary Implementation Consultant

Summary

Join the CUBEX team as an Implementation Consultant, responsible for installing and implementing hardware and software solutions, training veterinary teams, and delivering exceptional customer service. You'll have opportunities to travel, support the veterinary community, and pursue professional growth.

Requirements

• Problem solving and creativity in finding solutions to challenges
• Assessing workflows and offering alternatives for success
• Concise and effective communication skills
• Strong organizational and independent project management skills
• Ability to deliver end-user training
• Works well with client and internal teams in building strong relationships that deliver success
• Consultative approach in guiding customers to utilize our solutions to their greatest benefit
• Ability to assess how each individual at the customer level is motivated, what his/her skills are, and who can assist in greater success with Cubex solutions. Quick reading and ability to adapt in addressing of warning signs is essential
• Working knowledge of software and hardware systems and ability to articulate technology to non-technical users (Required)
• Knowledge of veterinary PiMS/EMR Software
• Knowledge of Microsoft Suite- Word, Excel, Outlook
• Demonstrable ability to conduct Microsoft Teams/Zoom Meetings

Responsibilities

• Lead the implementation of the CUBEX hardware and software solutions for Veterinary Practices
• Manage remote or onsite installation of CUBEX hardware and software solutions
• Conduct client staff training. Providing an engaging and thorough experience
• Provided technical support, workflow audits and best practices recommendations to veterinary teams
• Engage with Cubex clients through video conferencing tools for remote training sessions
• Internal Coordination with Integration Team and Account Manager(s) related to client Integration technology and Post-Account Management/Support needs
• Strategy and Process development participation as it relates to Pre-Implementation, Implementation and Post-Implementation Support
• Identification and escalation of customer challenges to Professional Services and Sales Team
• Provide client-facing written/verbal report of implementation agenda, training goals, successes, and challenges to client and internal Cubex team

Preferred Qualifications

• Multilingual candidates preferred (especially Spanish, French, German; other languages valued)
• Knowledge of SaaS-based inventory management technology solutions
• Data interpretation, manipulation, management in Excel
• Knowledge of Salesforce CRM
• Knowledge of GuideCX Onboarding Software

Benefits

• Open PTO; including 9 observed holidays
• Medical, dental, and vision insurance progressively paid by company. Free after year 2
• Health Savings Account
• Flexible Spending Accounts; Health Care and Dependent Care
• 401K with generous company contribution
• Company paid long-term disability and life insurance
• Employee Assistance Program
• United Pet Care pet coverage
• Gym membership stipend