Remote Virtual Front Desk Representative

Summary

Join a high-trust, low-ego team at Moxie as a Virtual Front Desk and support a portfolio of 4-5 MedSpas with customer service, appointment setting, and basic question answering.

Requirements

• Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity
• Background in the healthcare industry, with an understanding of its unique challenges and requirements
• Experience in sales, with a knack for converting leads into valuable client engagements
• Availability to work during US hours and follow US holidays
• Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication
• A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision

Responsibilities

• Answer incoming phone calls and messages
• Appointment setting: Close inbound leads by calling and texting with them via our CRM
• Manage appointments including rescheduling
• Answers basic questions (e.g. about the location, opening hours, etc.)
• Escalate any questions you can't answer to the MedSpa owner