Virtual Front Desk Representative

Summary

Join Moxie's growing remote-first team as a Virtual Front Desk, supporting 4-5 MedSpas. You'll manage client interactions, answer calls and messages, schedule appointments, and handle basic inquiries. This role requires customer service experience, preferably as a Virtual Assistant or in a similar capacity, along with a healthcare background and sales experience. Proficiency in English and the ability to work during US hours are essential. You'll need to submit a video/voice sample, resume, and internet speed test to apply.

Requirements

• Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity
• Background in the healthcare industry, with an understanding of its unique challenges and requirements
• Experience in sales, with a knack for converting leads into valuable client engagements
• Availability to work during US hours and follow US holidays
• Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication
• A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision
• A video/voice sample not more than 2mins
• Copy of your resume
• Internet speed test

Responsibilities

• Support a portfolio of 4-5 MedSpas as their virtual front desk
• Answer incoming phone calls and messages
• Appointment setting: Close inbound leads by calling and texting with them via our CRM
• Manage appointments including rescheduling
• Answers basic questions (e.g. about the location, opening hours, etc.)
• Escalate any questions you can't answer to the MedSpa owner