Virtual Front Desk Representative

Summary

Join Moxie's growing remote team as a Virtual Front Desk, supporting 4-5 MedSpas. You will manage client interactions, answer calls and messages, schedule appointments, handle rescheduling, and address basic client inquiries. This role requires experience in customer service, preferably as a Virtual Assistant or Front Desk Operator, and a background in healthcare. Sales experience and excellent communication skills are essential. Availability during US business hours is necessary. Moxie values diversity and inclusion and encourages all qualified candidates to apply.

Requirements

• Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity
• Background in the healthcare industry, with an understanding of its unique challenges and requirements
• Experience in sales, with a knack for converting leads into valuable client engagements
• Availability to work during US hours and follow US holidays
• Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication
• A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision

Responsibilities

• Support a portfolio of 4-5 MedSpas as their virtual front desk
• Answer incoming phone calls and messages
• Appointment setting: Close inbound leads by calling and texting with them via our CRM
• Manage appointments including rescheduling
• Answers basic questions (e.g. about the location, opening hours, etc.)
• Escalate any questions you can't answer to the MedSpa owner