Remote VP of Customer Success and Implementations

Summary

Join a young and dynamic company as the VP of Customer Success and Implementations, developing and implementing a customer success strategy, building a team, and driving growth and retention.

Requirements

• 10+ years of experience in Customer Success and/or Client Implementation/Onboarding at SaaS startups
• 4+ years in a CS leadership position
• Collaborative team player with track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention
• Data-driven decision maker with a strong focus on execution and accountability
• Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done
• Excellent communication and interpersonal skills

Responsibilities

• Develop a scalable and innovative strategy and vision for the Customer Success and Implementations
• Build and lead a Customer Success and Implementations Team that delivers world class client experience
• Provide strategic influence with customer accounts as well as internally for programs and initiatives
• Align and influence the Leadership Team on Customer Success and GTM strategies and tactics
• Leverage data to drive and scale strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription
• Partner closely with the Sales organization to drive growth and retention and improve efficiency
• Develop and implement scalable customer success and implementations policies, procedures, and standards

Benefits

• Competitive salary
• Stock option equity packages
• Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance
• Copy.ai pays up to $700/month per employee for monthly premiums
• 100% REMOTE startup!
• UNLIMITED PTO
• 401k plan and automatic 3% employer contribution from Day 1!!!!
• Brand new work-sponsored computer
• IRL / In-Person retreats throughout the year