Remote Customer Success Manager

Summary

Join Embrace as a Customer Success Manager to own customer relationships end-to-end and elevate the current customer experience with our product. We take pride in working with our customers' mobile teams to help align with their company's initiatives and become a critical partner in their team's success.

Requirements

• 3 - 5 years of experience owning and managing accounts with proven track record of retention
• Demonstrate self-directed ability to manage simultaneous, complex engagements with minimal supervision by implementing processes and directives
• Excellent written and verbal communication skills with high emotional intelligence
• Ability to travel up to 20%

Responsibilities

• Own the customer lifecycle from onboarding to renewals
• Provide stability and performance improvement insights about our customers' mobile app to drive recommendations that will directly increase revenue and user engagement
• Demonstrate implementation strategies for integrating new features and releases
• Manage the overall relationship and strategic direction with the customer - includes interactions with the CTO, VP of Engineering, DevOps Team, Product Team and individual mobile engineers
• Ensure that our customers are leveraging the solution effectively and demonstrate ways in which our product creates value by being an Embrace expert
• Manage communication between our customers and internal teams to resolve technical issues

Benefits

• On target earnings (OTE) for this role are $125K - $155K
• Equity offered in the form of options
• Health / vision / dental benefits
• Free PTO