Renewal Account Manager

Summary

Join Ivanti as a Renewals Account Manager (RAM) and be responsible for renewing a portfolio of maintenance, subscription, and SaaS renewals for an assigned territory. You will work with Ivanti sales teams, resellers, and customers, requiring excellent communication and time management skills. The role involves maximizing renewal value, ensuring on-time renewals, and mitigating cancellations. You will build and send quotes, track interactions in Salesforce, handle customer objections, and collaborate with cross-functional teams. Accurate forecasting and maintaining a high on-time renewal rate are crucial. This position offers the opportunity to uncover leads and develop strong customer and partner relationships.

Requirements

• Minimum two years renewals sales experience with a software company
• Proven time management skills in a dynamic sales environment
• Demonstrated ability to effectively communicate (verbal and written) with customers at all levels of organization
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally
• 4 year degree in Business or equivalent experience

Responsibilities

• Manage quarterly and annual renewal portfolio for a diverse set of accounts for all spend ranges for assigned territory
• Maximize renewal value, ensure on-time renewals and mitigate cancellations
• Build and send quotes to resellers/customers at least 90 days in advance
• Track all quotes, phone calls and emails in Salesforce.com
• Handle common customer objections and negotiate renewal contracts independently using valued based objection handling skills as required
• Collaborate with cross-functional teams such as order management, finance, legal and AR
• Provide accurate weekly/monthly/quarterly forecast of renewals pipeline
• Maintain a high on-time renewal rate and minimize backlog of late renewals
• Uncover leads, cross-sell and upsell sales opportunities using basic value-based selling techniques
• Develop strong customer and partner relationships and ensure customer expectations are met
• Ability to articulate and uphold all policies and best practices with customers and partners