Renewal Account Manager

Summary

Join Tanium as a Renewal Account Manager and drive renewal sales, cultivate strong client relationships, and ensure high customer satisfaction within the US Mid-Market segment. You will own the end-to-end renewal sales process, manage contract renewals, and identify upsell opportunities. Collaborate with various teams to streamline account management and provide accurate renewal forecasts. Act as a customer advocate, communicating feedback to improve products and services. This role requires a Bachelor's degree or equivalent experience and 5-8 years of relevant experience in account management, sales, or customer success, preferably in IT Operations or IT Security.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 5-8 years of proven experience in account management, sales, or customer success, preferably focused on renewals in the IT Operations or IT Security space
• Strong understanding of customer renewal processes and strategies
• Experience leveraging MEDDPICC sales methodology
• Experience working closely with channel partners to navigate sales cycle
• Excellent communication, negotiation, and interpersonal skills
• Ability to build relationships with key stakeholders, both internal and external
• Self-motivated with strong organizational and time-management skills
• Ability to work effectively in a fast-paced and collaborative environment
• Strong analytical skills and experience with CRM tools (e.g., Salesforce), experience with Salesforce CPQ a plus

Responsibilities

• Own the end-to-end renewal sales process for assigned customer accounts, ensuring timely renewals, minimized churn, and driving expansion meeting the needs of the customer
• Maintain strong relationships with existing customers to ensure their ongoing satisfaction and success with Tanium’s products
• Partner with customers to understand their needs and business challenges, providing solutions that align with their goals and maximizing the value of Tanium’s solutions
• Manage contract renewals and work closely with customers to identify upsell and cross-sell opportunities that align with their evolving needs
• Work closely with the Sales, Deal Desk, Customer Success, Legal, Contracts, etc. teams to ensure seamless account management and renewal processes
• Track and manage a renewal pipeline, ensuring that all accounts are monitored and renewed in a timely manner
• Provide accurate renewal forecasts and reports to management, ensuring transparency and alignment on renewal targets
• Act as a customer advocate within Tanium, ensuring customer needs and feedback are communicated internally to drive product and service improvements

Preferred Qualifications

Experience with Salesforce CPQ

Benefits

Named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For