Manager, Account Management

Summary

Join Brightwheel as a strategic customer success leader to manage post-sales success and account management for non-state government customers. Drive expansion through renewals and upsells, aiming for $500K+ in net new ARR within 12 months. Maintain a 90%+ customer retention rate through strategic engagement and proactive support. Build and operationalize a new customer success motion tailored for education customers. Partner with Sales, Enablement, and Product teams for seamless experiences. Hire, develop, and coach a high-performing team. Analyze account data to identify optimization and risk areas. Brightwheel offers a competitive compensation package, including base salary, equity, and benefits. The company is fully remote, promoting work-life flexibility.

Requirements

• 5+ years in customer success, account management, or strategic partnerships, including 2+ years in a people management role
• Proven track record of driving revenue growth and retention in complex accounts (e.g., government, enterprise, or regulated industries)
• Demonstrated ability to lead cross-functional initiatives and scale operational systems
• Experience building and launching new teams or functions from the ground up
• Comfort operating in fast-paced, high-change environments with shifting priorities
• Known for your customer empathy, strategic mindset, and ability to earn trust and deliver outcomes

Responsibilities

• Own post-sales success and account management for all non-state government customers
• Drive expansion through renewals and upsell—delivering $500K+ in net new ARR over the next 12 months
• Maintain a customer retention rate of 90% or higher through strategic engagement and proactive support
• Build and operationalize a new customer success motion tailored for education customers
• Partner with Sales, Enablement, and Product to deliver a seamless, scalable experience
• Hire, develop, and coach a high-performing team to drive measurable results
• Analyze account data and workflows to uncover areas for optimization and risk, using self-generated reports to surface actionable insights

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• Flexible paid time off policy
• Monthly wellness and productivity stipend
• Learning & Development stipend
• Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families
• Generous Paid Parental Leave for growing families
• Flexible Paid Time Off (PTO) to recharge and relax
• 401(k) Enrollment to help you plan for the future
• Monthly Wellness & Productivity Stipend to support your well-being