Renewals Account Manager

Summary

Join Foxit, a leader in secure, intuitive, and AI-powered PDF solutions, as a Renewals Account Manager! You will manage the end-to-end renewal process for a defined customer region, ensuring timely renewals and identifying expansion opportunities. This role requires proactive customer engagement, negotiation skills, and CRM proficiency. You'll contribute to revenue growth and customer retention while collaborating with Sales and Customer Success teams. Foxit offers a competitive compensation package, flexible remote work, and a global team culture. This is a chance to make a significant impact on a mission-driven company.

Requirements

• 2+ years of experience in SaaS renewals, account management, or inside sales
• Proven ability to meet or exceed quota in a fast-paced environment
• Experience managing a large, diverse customer base across multiple time zones
• Excellent organization, time management, and prioritization skills
• Strong interpersonal and negotiation skills; able to build rapport and trust quickly
• Ability to work independently and collaborate effectively in a team setting
• Tech-savvy, resourceful, and highly adaptable to change
• Proficient in CRM tools (e.g., Salesforce) and comfortable analyzing usage and revenue data

Responsibilities

• Manage a high-volume SaaS renewals pipeline, ensuring timely and accurate subscription renewals
• Proactively engage customers through phone, email, and virtual meetings to discuss renewal options and address concerns
• Negotiate renewal pricing and contract terms to maximize retention and customer value
• Develop strategies to reduce churn and strengthen customer relationships across your territory
• Maintain up-to-date CRM records and provide accurate renewal forecasts and reporting
• Identify and act on upsell and cross-sell opportunities based on customer usage trends and needs
• Partner closely with the Sales and Customer Success teams to expand revenue within your book of business
• Serve as the customer advocate internally—bringing feedback to improve our products, services, and customer experience

Benefits

• Competitive compensation + performance bonuses
• Flexible remote work environment
• Global team culture with opportunities for growth
• Cutting-edge products trusted by millions
• Mission-driven company focused on innovation and impact