Renewals Account Manager

Summary

Join Immersive Labs as a Renewals Account Manager in Saudi Arabia and contribute to the company's continued success in the MENA region. You will be responsible for managing a high volume of accounts, ensuring high contract renewal rates, and identifying upsell opportunities. This role requires proven experience in sales or account management, preferably in the software or technology industry, along with strong negotiation and communication skills. Immersive Labs offers excellent earning potential with commission accelerators and share options, along with a comprehensive benefits package including additional benefits allowance, flexible working arrangements, enhanced parental leave, career development opportunities, and a supportive team environment. The position is remote, with bi-annual meetings at the EMEA HQ and regular in-person meetings within the region. Apply now to be part of a growing, innovative cybersecurity company.

Requirements

• Proven experience in sales or account management roles, preferably in a software or technology-related industry
• Solid negotiation skills with the ability to navigate complex renewal scenarios
• Excellent communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels
• Experience in providing customer service support
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills

Responsibilities

• Managing a high volume of accounts, ensuring a high rate of contract renewals
• Extending and upgrading current client contracts
• Identifying upsell opportunities within existing customer projects, client portfolios, or large client agreements
• Responding to customer inquiries and providing excellent customer service
• Providing solutions to improve customer business needs, thereby enhancing customer satisfaction and retention
• Partnering closely with Multiple Client Services, Sales, and Operational teams to ensure a seamless customer experience
• Keeping clients informed of product innovations and updates

Preferred Qualifications

Experience working within a subscription-based model

Benefits

• Excellent earning potential with commission accelerators & share options
• Additional benefits allowance to use towards your chosen pension, healthcare and housing
• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and a day off for your birthday
• Enhanced parental leave, mindfulness groups, critical illness cover
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• Monthly socials, and sports clubs