Renewals Account Manager

Summary

Join HashiCorp's Renewals Team and contribute to post-sales success, customer retention, and contract renewals. As a Renewals Specialist, you will be the primary point of contact for customers, managing relationships and ensuring satisfaction. You will collaborate with the Sales Team to retain and upsell accounts, identifying new business opportunities and selling additional services. Responsibilities include owning customer communications, articulating product value to diverse audiences, negotiating prices, and resolving client issues. You will manage a large customer portfolio in a high-volume environment. This role requires strong communication, organizational, and sales skills.

Requirements

• 2+ years of Customer Success (CSR), Sales Development (SDR) or Business Development (BDR) Renewals Sales experience, ideally at a B2B SaaS company
• Other Account Management or Sales experience is strongly encouraged
• Excel proficiency, strong organization skills, attention to detail, and a bias towards action
• Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes
• Organized and process bound in order to handle high volume of customers
• A willingness to take constructive feedback and grow from it
• Bachelor’s degree in Business, Marketing, Sales or equivalent experience

Responsibilities

• Work closely with the HashiCorp Sales Team to ensure successful retention and renewal of existing accounts in your assigned territory
• Maintain and grow relationships with assigned accounts, identify new business opportunities, and sell additional services
• Own communications with existing customers. Re-sell the value of the customer’s current HashiCorp environment and be their point of contact for all things HashiCorp
• Understand and articulate the value of our product suite to technical and non-technical audiences and engage in price negotiations
• Drive collaboration with sales and technical teams to resolve client issues
• Manage a large portfolio of install base customers and operate in a high volume / high velocity capacity