Reporting Analyst

Summary

Join Headspace's B2B Commercial Operations team as a Reporting Analyst supporting the Client Success team. You will implement change management, improve processes, and create custom reports and dashboards for internal and external stakeholders. This role requires strong analytical, communication, and technical skills, including proficiency in Excel, Power BI, and data visualization tools. You will work with large datasets, monitor service delivery, and identify process bottlenecks. The ideal candidate possesses experience in business operations and data analysis. Headspace offers a competitive salary and benefits package, including healthcare, retirement matching, and a monthly wellness stipend.

Requirements

• 2+ years of analytical, business operations, and/or statistical experience
• Advanced knowledge of Excel and Google Sheets (vlookups, pivot tables, etc)
• High proficiency in Microsoft applications (e.g. Excel advanced functions and Power BI), data analytic tools (e.g. Looker) and visualization tools (e.g. Tableau)
• Customer Service driven mindset with strong relationship building skills
• Ability to synthesize data into written narrative and communicate findings effectively; requires strong verbal and written communication skills
• Experience making business recommendations and influencing stakeholders
• Ability to multi-task and work on multiple projects at the same time
• Ability to think out of the box and automate manual processes
• Ability to work well with people from different disciplines with varying degrees of technical experience

Responsibilities

• Create custom reports and/or dashboards for internal and external business stakeholder use
• Design and manage complex queries, dashboards for operational/performance reporting metrics and status reports based on departmental needs
• Produce business analysis deliverables for projects such as: aggregated by-client member outcomes (e.g. depression & anxiety) & enhancing standardized client reports (e.g. quarterly reporting)
• Monitor and report on Service Delivery function against Service Level Agreements (SLA’s); Performance Guarantees against Actuals
• Identify business process bottlenecks and recommend process improvements
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Create and maintain technical documentation and user-guides for end users

Preferred Qualifications

• Strong knowledge and experience with Relational Databases & SQL
• Bachelor’s degree in business, engineering, etc
• Experience with data QA and validation measures

Benefits

• Base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave
• Paid performance incentives