Researcher

Summary

Join Figma's Research team as a Rapid Researcher and play a pivotal role in shaping the future of our products. You will conduct research studies, synthesize findings into actionable recommendations, and present insights to cross-functional teams. Collaborate with product managers, designers, and engineers to integrate user feedback into the product lifecycle. Lead and mentor junior researchers, adapting quickly to changing project requirements. This full-time role can be based in a US hub or remotely within the United States. Bring your unique perspective and contribute to a human-centered approach to product development.

Requirements

• 5+ years in research/design roles at fast-paced product organizations or strategic consultancies focused on digital experience
• Proficiency in mixed methods research, including qualitative (e.g., interviews) and quantitative (e.g., surveys, data analysis) approaches
• A history of being a proven communicator and storyteller, with a track record of presenting insights that secured executive buy-in or drove product changes
• Demonstrated ability to quickly ramps up on new projects and deliver measurable impact (1-2 weeks from start to finish)
• Experience in cross-team collaboration, with examples of horizontal work within organizations

Responsibilities

• Conduct research studies to gather user feedback and insights throughout the development process, working in quick sprints
• Synthesize research findings into actionable product recommendations
• Present research insights to cross-functional teams and senior leadership
• Collaborate with product managers, designers, and engineers to integrate user insights into the product development process
• Lead and mentor junior researchers on best practices and methodologies
• Adapt quickly to changing project requirements and priorities

Preferred Qualifications

• Experience in a major tech company with a strong usability research team
• Experience conducting research on AI-powered features or working on teams exploring AI applications
• Rigorous usability and tactical skills, including benchmark testing
• A knack for figuring out ambiguous problems and shaping them into clear goals
• Proficiency in Figma and FigJam, with key projects where these tools were central
• A history of being adaptable and scrappy, while thriving in fast-paced, dynamic environments

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles