Respiratory Therapist

Summary

Join Sleep Doctor as a Sleep Care Advocate (Respiratory Therapist) and play a key role in shaping the future of our e-commerce business and product strategy. You will analyze home sleep test results, communicate findings to customers, and provide expert recommendations for CPAP, BiPAP, and other sleep therapy equipment. This role involves educating patients on product usage, performing virtual demonstrations, and providing technical support. You will also collaborate with other departments to optimize efficiency and customer satisfaction. The ideal candidate is a licensed Respiratory Therapist (RRT or CRT) or Registered Polysomnographic Technologist (RPSGT) with 2-3 years of relevant experience. This position offers a unique opportunity to make a significant impact on the lives of patients while working in a fast-paced, collaborative environment.

Requirements

• Licensed Respiratory Therapist (RRT or CRT) and/or Registered Polysomnographic technologist (RPSGT) with 2-3 years of DME experience and/or sleep lab titration experience
• Be able to troubleshoot and provide recommendations for appropriate CPAP masks, CPAP and BiPAP equipment
• You are patient focused. You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives
• Be able to set up and operate devices such as CPAP and BiPAP machines
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), specific to Sleep Apnea and CPAP Products
• Excellent verbal, written, communication skills, and ability to properly treat confidential information
• Thrive in a fast-paced and collaborative cross-functional environment; can multi-task and pivot with relative ease as priorities change

Responsibilities

• Analyze home sleep test results to identify patterns and abnormalities
• Communicate findings clearly and effectively to customers
• Address customer questions and concerns
• Provide equipment recommendations based on sleep test results and physician recommendations ensuring alignment with individual customer needs and treatment plans
• Sell CPAP, BiPAP, and therapy equipment options as well as educate customers on product features, benefits and proper usage
• Perform virtual demonstration and education of respiratory therapy equipment
• Assist with virtual setups of PAP devices and masks for customers
• Train and educate consumers on use of equipment and answer any inquiries related to services or equipment
• Keep track of industry news and developments
• Maintain working knowledge of current DME products and services offered by the company, including initial qualifications for PAP devices
• Provide technical support for PAP patients, referrals, and team members
• Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments
• Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
• Coordinate with other departments to minimize delivery expenses and provide efficient service to customers

Benefits

• Medical, vision, and dental insurance and 100% of the employee medical, vision, and dental premiums covered by the Company
• An option to participate in both a medical FSA and dependent care FSA
• A 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary
• A company paid life-insurance policy, and the option to participate in a voluntary pet-insurance policy
• Paid Time Off in accordance with the company’s policies
• Seattle-based employees will receive commuter benefits