Response Manager

Summary

Join our team as a Response Manager and assist the Senior Response Manager in the daily management of mission-critical operations. You will oversee contracts, manage clients, develop business, manage field operations and subcontractors, and supervise staff. This role demands strong project management skills, excellent communication, and the ability to thrive in dynamic environments. Extensive travel (up to 75%) is required. You will be responsible for coordinating pre-event response activities, ensuring contract compliance, and mentoring assigned staff. Success in this position requires strong understanding of emergency management and proven experience in response-focused field operations.

Requirements

• Strong understanding of the Emergency Management response sector, including Operations, Logistics, Communications and Temporary Housing, and demonstrated ability to develop strong business development proposals to win additional contracts
• Demonstrated ability to execute Response-focused field operations
• Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences, as well as negotiate and resolve problems
• Demonstrated Project Management abilities to manage, organize, and prioritize operations
• Must be highly independent, capable of making decisions in a highly charged and dynamic environment, and skilled in team building and consensus building
• Excellent client relations and an understanding of local, state, and federal government structure
• Ability to manage project budgets and create meaningful projections for strategic decision making
• Ability to manage client expectations, subcontractor relationships, and overall contract with client to ensure success
• Ability to understand, interpret, apply, and explain federal and agency policies, regulations, and procedures
• Ability to effectively communicate verbally, individually and in groups with internal contacts, property owners, and other organizations or officials as appropriate
• Ability to travel and deploy as needed (up to 75%)
• 2+ years of experience in disaster/emergency management work with a focus on Response
• 5+ years of experience in a supervisory capacity

Responsibilities

• Coordinate pre-event Response activities with the Client and stakeholders and ensure required information is obtained from the Client for operational planning
• Act as the engagement manager for assigned projects, maintaining client relationships, ensuring contract compliance, monitoring financial targets, and liaising between client and response staff when necessary
• Supervise and mentor assigned staff, including monitoring project and other assigned work, conducting performance appraisals, and assisting with professional development
• Responsible for ensuring all work is performed safely and in accordance with mission and project management policies
• Provide management of operations including monitoring project budget and overall costs associated with project, utilizing technology to facilitate efficiencies
• Provide daily project oversight and quality assurance
• Responsible for communicating project status and projected timelines to senior leadership throughout the project
• Ensure client project documentation is in accordance with FEMA policy
• Promptly resolve any contract, performance, or personnel issues, notifying all appropriate parties
• Provide technical assistance to the Client in all phases of debris operations
• Other duties as assigned

Preferred Qualifications

• Previous experience in Emergency Management private sector work is preferred
• Familiarity with disaster recovery programs preferred specifically temporary housing operations both at the state and Federal level