Sunnyside is hiring a
Retail Sales Associate in United States

Summary

The Wellness Advisor at Sunnyside Danville, IL is responsible for advising customers on cannabis products, building customer relationships, and ensuring compliance with regulations. The role requires a high school diploma or equivalent, 1 year of customer service experience, and the ability to lift up to 50 pounds. Flexibility to work shifts that may include opening, closing, weekends, and holidays is required.

Requirements

• High School Diploma or equivalent
• Minimum 1 year experience in customer service; retail or hospitality experience preferred
• Flexibility to work shifts that may include opening, closing, weekends, and holidays
• Excellent customer service skills and ability to engage with customers
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Responsibilities

• Greet customers, ensuring a best-in-class experience
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body
• Apply effective selling and cross-selling techniques to build baskets
• Verify proper documentation and ID for customers
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion
• Label and package customer orders
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs)
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company
• Perform routine inventory counts of all products
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management

Preferred Qualifications

Retail or hospitality experience preferred

Benefits

• Opportunity to learn fundamental cannabis product knowledge & industry compliance standards
• Training to navigate different customer interactions and circumstances
• Unique sales experience leading with a consultative & personalized approach
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!