Retail Sales Associate

Summary

Join our team at Cresco Labs as a Wellness Advisor and be part of revolutionizing the cannabis industry with quality, consistency, and integrity. As a key ambassador for our company's mission, you will advise customers on selecting proper cannabis products, provide exceptional customer service, and ensure compliance with state regulations.

Requirements

• High School Diploma or equivalent
• Minimum 1 year experience in customer service; retail or hospitality experience preferred
• Flexibility to work shifts that may include opening, closing, weekends, and holidays
• Excellent customer service skills and ability to engage with customers
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Responsibilities

• Greet customers, ensuring a best-in-class experience
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body
• Apply effective selling and cross-selling techniques to build baskets
• Verify proper documentation and ID for customers
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion
• Label and package customer orders
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs)
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company
• Perform routine inventory counts of all products
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management