Retrospective Transaction Monitoring Manager

Summary

Join Visa's Retrospective Transaction Monitoring Team as a Transaction Monitoring Manager on a 1-year fixed-term contract, with the potential for a full-time transition. This fully remote UK-based role involves overseeing a team of analysts, ensuring efficient operations, meeting targets, and fostering a culture of continuous improvement. You will be responsible for team development, performance management, reporting, quality assurance, problem-solving, training support, and stakeholder communication. The role requires strong leadership, analytical, and communication skills, along with experience in team management. A background in transaction monitoring compliance is preferred.

Requirements

• Must have previous Team Lead or Manager experience
• Enthusiastic about developing people
• Proven track record of being able to inspire and nurture a team to reach a collective goal
• Excellent organisation skills and ability to prioritise tasks in an ever-changing work environment
• Confident in their ability to speak with clients directly to resolve any concerns/queries they may have
• Competent working independently but is comfortable escalating when needed
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels

Responsibilities

• Ensure the effective and efficient week-to-week operations of the TMS team - and that weekly/monthly targets are met
• Own the development of your analysts/senior analysts through effective OKR (Objectives and Key Results) setting and performance management
• Identify key insights and actions from the Weekly and Monthly TM reporting and share any standout themes with the Team Manager
• Complete monthly team QA (Quality Assurance)
• Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where required
• Support the Training Team/Senior Analysts with the design and delivery of onboarding/ongoing training of the team
• Support the senior management with internal (e.g., Customer team) and external (e.g., client) meetings where required
• Be an escalation point for challenging alerts, RFIs (Requests for Information), or clients/CSM (Customer Success Manager) requests with the support of the Senior Analysts
• Foster a culture of continuous improvement within the team, encouraging innovation and proactive problem-solving
• Maintain up-to-date knowledge of regulatory changes and industry best practices, ensuring the team is compliant and informed
• Collaborate with other departments to streamline processes and enhance overall operational efficiency
• Prepare and present regular performance reports to senior management, highlighting key achievements, challenges, and recommendations

Preferred Qualifications

• Previous Team Lead experience gained within the Transaction Monitoring section of Compliance (Anti Money Laundering)
• Qualification in Anti Money Laundering or equivalent in a related field
• Experience with advanced data analytics tools and techniques
• Knowledge of global regulatory frameworks and standards related to AML (Anti Money Laundering) and counter-terrorism financing
• Experience in managing cross-functional projects and initiatives

Benefits

This is a full time UK based remote position