Revenue Cycle Trainer

Summary

Join Natera as a Revenue Cycle Trainer and actively support training for Revenue Cycle and Insurance Billing, as well as Quality Control initiatives. You will be responsible for developing, coordinating, and presenting training programs for the Revenue Cycle Management Team. Assess developmental needs to drive training and QA/QC initiatives and support a departmental-wide approach to training and quality. Develop and execute innovative training strategies to ensure the organization has the necessary skills and competencies. This role requires experience in training design, curriculum development, and delivery, along with knowledge of healthcare billing and the full revenue cycle. The position offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing and fertility care benefits for employees and their immediate families.

Requirements

• Bachelor's degree preferred
• 3-5 years experience in training design, curriculum development, and delivery
• Knowledge of healthcare billing and full revenue cycle
• Competent in the use of Microsoft products (Word, Excel, PowerPoint, Access)
• Ability to self-start, work independently, as well as a member of various teams and committees, while adhering to timelines on a consistent basis with a minimum of assistance
• Proven strong verbal, written and interpersonal communication skills
• Effective team player, ability to work within a cross-functional team a must
• Commitment to excellence and high standards
• Ability to work with all levels of management and a diversity of individuals at all organizational levels
• Strong organizational, problem solving, and analytical skills; ability to manage multiple priorities, projects and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Responsibilities

• Design and develop Revenue Cycle Management standard process billing training, new hire training, soft skills training, customer service and other business training using instructor led, blended and e-learning formats
• Function as a work leader, providing operational support, training staff, and conducting audits on work quality
• Assess, process, and oversee workflow, handling the daily scheduling of employee breaks and coverage of workstations
• Design and develop standard processes for a departmental Quality Control process
• Deliver internal training for new hires and incumbents. Deliver external vendor developed training. Use instructor led, blended, online and distance learning methods (i.e. Zoom, etc.)
• Review and approve assigned work, while maintaining records on individual quality performance
• Act as first point of contact on technical, procedural, and policy questions
• Assist with the creation and documentation of processes, including work instructions, desk procedures, guide aids, and other reference or instructional content
• Coordinate training events
• Develops training to meet identified skill proficiencies for Revenue Cycle Management positions
• Continually refines and improves training curriculum based on feedback from customers and training evaluations
• Administers training logistics

Preferred Qualifications

Experience with courseware used to develop online education preferred

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program