Account Manager

Summary

Join our team as an Account Manager (Healthcare Team Lead) and lead our dedicated healthcare team towards excellence. We offer a great company culture, growth opportunities, a $1300 monthly salary, permanent work-from-home, HMO and dependent coverage, paid US holidays, paid time off, free HIPAA certification, and various incentives. As an Account Manager, you will coordinate with the Placements Team, manage the CRM database, support marketing and sales strategies, and provide guidance to your team. You will also assist clients with setup, support, and issue resolution, while ensuring client satisfaction and retention. Additionally, you will assist in VA accountability, provide coaching and mentorship, and manage VA performance and turnover.

Requirements

• Managerial or supervisory experience is a must
• Extensive industry-specific experience and knowledge is a must
• Trainer or similar training experience is a must
• 2 years minimum Telecommuting experience is a must
• Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology
• Exceptional technical, conceptual, interpersonal, communication, and decision-making skills

Responsibilities

• Coordinates with and assists the Placements Team regarding new, replacement, and add-on accounts
• Schedules and facilitates the VA onboarding, Client Setup, and Client Meet & Greet
• Responsible for the day-to-day operations of the department
• Manages CRM database including activities but not limited to data entry, data refinement, creation of reports/dashboard, data analysis and interpretation, and data quality control
• Leverages on project management tools and coordinate with relevant team members regarding specific tasks
• Supports the execution of marketing and sales strategies for the account and business growth
• Develops initiatives to contribute incremental revenue growth and organizational organic growth
• Provides overall guidance, and direction, and encourages harmony and collaboration within accounts and across teams
• Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews)
• Manages retention for both client and VAs handled
• Contributes to team effort by accomplishing related results as needed
• Assists clients in initial setup, technical and functional support, and delegation of tasks
• Offers expert advice in handling their VA/s
• Serves as the main POC for all company-related concerns
• Assists in resolving any billing concerns, disputes, and process requests
• Investigates and resolve all client-VA disputes
• Conducts periodic client check-ins
• Ensures client, satisfaction, retention, and loyalty
• Handles simple and complicated cancellations and escalates to SR MGR and IM Dept Head if necessary
• Assists in VA accountability
• Audits VA attendance/ performance/ incentive/ profiling/ credential and information
• Regularly check VA reliability - technical and functional
• Provides coaching and mentorship
• Provides VAs with knowledge, and expertise in a specific subject matter, business, and technical area of a project or task
• Investigates and resolves all VA offense/misconduct
• Conducts periodic VA check-ins
• Ensures acceptable and reasonable VA turnover/attrition rate
• Handles resignations and backouts and escalates to HR, SR MGR, and IM Dept Head only if necessary

Preferred Qualifications

• 2 years minimum Telecommuting experience
• 3+ years TL or Managerial experience
• Medical or Business VA experience or knowledge
• Data Analytics
• Project & People Management

Benefits

• Great company culture!
• A lot of opportunity for growth and development!
• Monthly basic salary is $1300 per month
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives