Rg Manager

Summary

Join Blaze, a leading online casino platform, as the RG & SI Manager and play a vital role in promoting responsible gaming practices. You will develop and implement initiatives to support player well-being and mitigate gambling risks. Collaborate with various departments and external entities to ensure compliance with Brazilian regulations and ethical standards. Your expertise will be crucial in creating educational materials, training staff, and analyzing player data to identify potential issues. You will also work to maintain a responsible culture within the organization and support our commitment to sustainability in gaming. Ultimately, your work will enhance the player experience while fostering a safe environment for all.

Requirements

• Have experience working in an RG role
• Knows and understands Due Diligence and Responsible Gambling regulations
• Is fluent in English and Portuguese
• Has excellent oral & written communication skills in English and Portuguese
• Has empathy, good listening skills, and an analytical mind
• Possesses strong organizational and communication skills, with a keen eye for detail
• Is professional, honest, reliable, and organized

Responsibilities

• Review customer accounts from an RG perspective
• Manage self-exclusions
• Be an integral member of a global team managing responsible gaming tasks across multiple markets, with your role serving as the primary point of contact for our Brazilian customers
• Analyze players identified in the various monitoring processes and establish a risk assessment
• Contact players identified as potentially having a gambling problem
• Escalation point of contact, for any questions and issues relating to Responsible Gambling
• Participate in training staff involved in RG policies and processes following best practice and industry requirements
• Check and spot players with addictive behavior and avoid underage gambling (Contact problem players via email or phone to offer guidance and help according to internal policies and procedures)
• Monitor escalated self-excluded players to assess risk and prepare reports for the management team on a weekly/monthly basis – complex cases to be escalated to senior analysts
• Work together with AML & Account Management teams ensuring due diligence is carried out
• Be a team player, a team player with a positive mindset and a flexible approach

Preferred Qualifications

• Has interested in the psychology of addiction, regulatory and compliance knowledge
• Has experience of handling sensitive, confidential customer information
• Has proven track record in delivering high quality in a fast-paced, challenging environment

Benefits

• Remote work
• Competitive salary and benefits
• A collaborative environment focused on innovation and compliance
• Opportunities for professional growth in a fast-paced industry
• The chance to work on high-impact projects with cutting-edge technologies